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Why has the verification of my identity failed?
There are several reasons why your identity validation may have failed:
- Unreadable document: Parts of the document are blurry, dark, or unclear. The scan/image quality is poor, or the MRZ band is cut or covered.
- Incomplete document: Information is missing, pages have not been fully submitted, or the MRZ band is partially/totally missing.
- Document not accepted: The submitted document is not valid (e.g., ID card from a non-EU national).
- Expired document: The document is no longer valid.
- Document belongs to a minor: The user is underage.
- Mismatched names: The name(s) and surname(s) on the document do not match the ones on your profile. In this case, we may need to correct the information manually, which can delay the process.
Important: The digital version of Portuguese citizen cards (Cartão do Cidadão) is not accepted because our system cannot verify its authenticity (no MRZ band).
If your verification fails, you will receive an email explaining the reason and providing instructions on how to resolve the issue.
Most Frequently Asked:
4º Esq
1070-289 Lisboa
Portugal
© 2026 Goparity
GOPARITY (www.goparity.com) is a platform of crowdfunding by loans (crowdlending) managed and owned by Power Parity, SA, a public limited company, with number 514373822, and registered office at Rua Filipe Folque, 2, 1st floor, 1050-110 Lisbon (Portugal), licensed by the regulatory and supervisory body CMVM (Portuguese Securities Market Commission), under Regulation (EU) 2020/1503 (European Crowdfunding Regulation).
The payment services available through the platform are provided by MangoPay SA, a registered electronic money institution based in Luxembourg and supervised by the CSFF (Commission de Surveillance du Secteur Financier), registered with Banco Portugal (the Portuguese regulator) under no. 7830.
Investments in crowdlending carry a risk of a partial or total loss of the funds invested. The return on your investment depends on the project's success developed through the campaign in which you invest. Your investment is not covered by the deposit guarantee schemes established by Directive 2014/49/EU nor by the investor compensation schemes established by Directive 97/9/EU. Please consider all risks before investing and carefully read the Key Investment Information Sheet (KIIS) provided to you before investing.